EXISTING CLIENT SUPPORT
Existing Client Support
For current CyberFreak clients.Monday to Friday, 8:00 am to 6:00 pm, Sydney time. Weekends and public holidays by appointment, arranged in advance.
If you need cover outside these hours, we can build it into your support agreement. Without that, we'll still help in the evenings when we can, but we can't guarantee it.
Getting help
Keep using your usual support contact. If you're not sure which that is, call or email us using the details above. For anything urgent, call rather than email.
It helps if you can tell us:
- who you are and which business you're with;
- what you were trying to do, and what happened instead;
- when it started, and whether it's just you or everyone; and
- any error message, word for word.
Before sending information
Please don't send passwords, MFA codes, recovery codes, confidential information, sensitive incident evidence or regulated data through an ordinary website form or email.
We don't run an emergency service or a client portal through this website.
Not a client yet?
Send us an enquiry and tell us about your business and what you need. If something's going wrong right now, call 1300 2 FREAK.