Website Terms

These terms apply to your use of the CyberFreak website.

By using the website, you agree to use it lawfully and responsibly. These terms do not replace any proposal, quote, service agreement or other document governing work provided by CyberFreak.

General information only

The website provides general information about CyberFreak, business technology, common IT issues and possible service areas.

The information is not:

• a diagnosis of your specific environment;
• legal, privacy, insurance, financial or compliance advice;
• a security guarantee;
• a recovery guarantee;
• a promise of service availability; or
• a substitute for an assessment of the actual systems and circumstances involved.

No automatic service engagement

Using the website, sending an enquiry or taking part in an initial conversation does not automatically create a client relationship or require CyberFreak to accept work.

Any services, pricing, responsibilities, inclusions, exclusions and timing must be separately agreed.

No emergency or 24/7 service

The website does not provide emergency dispatch, continuous monitoring or guaranteed response.

If a situation involves immediate danger, suspected criminal activity or another emergency, contact the appropriate emergency service, insurer, legal adviser, specialist provider or authority.

Illustrative content

The fictional worlds, signals, issues, threats and system activity shown on the website are illustrative.

They are not:

• live client data;
• live monitoring;
• automated diagnosis;
• current operational status;
• security scoring; or
• a real client incident.

Accuracy and change

CyberFreak aims to keep website information useful and accurate, but technology, vendor services, licences, risks and business arrangements can change.

Website content may be corrected, changed, removed or expanded without notice. Confirm important details before relying on them for a decision.

Third-party services and links

The website may mention or link to third-party products, services or websites.

CyberFreak does not control third-party availability, security, content, licensing, terms, privacy practices or outcomes. A reference does not automatically mean endorsement, partnership or responsibility for that third party.

Intellectual property

Unless otherwise stated, the website content, visual system, written material, original illustrations, branding and software are owned by or licensed to CyberFreak IT Solutions Pty Ltd.

You may view and use the website for ordinary personal or business information purposes. You must not copy, republish, sell, scrape, reverse engineer or commercially exploit protected website material without permission, except where permitted by law.

Acceptable use

You must not use the website to:

• break the law;
• interfere with website operation or security;
• attempt unauthorised access;
• introduce malicious code;
• submit false, abusive or harmful content;
• impersonate another person or organisation;
• collect information unlawfully; or
• misuse contact or support channels.

Website availability

CyberFreak does not guarantee that the website will always be available, uninterrupted, error-free or suitable for every device or purpose.

Maintenance, faults, internet services, hosting providers and other circumstances may affect availability.

Liability and consumer rights

To the maximum extent permitted by law, CyberFreak excludes warranties and liability that may lawfully be excluded in relation to website use and general website information.

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law.

Privacy

Personal information is handled as described in the Privacy Policy and any collection notice shown when information is requested.

Please don't send passwords, MFA codes, recovery codes, confidential information, sensitive incident evidence, payment information, government identifiers, health or financial information or regulated data through an ordinary website form or email.

Governing law

These terms are governed by the laws applying in New South Wales, Australia, subject to any rights or laws that cannot be excluded.

Contact

Questions about the website may be sent to:

Email: support@cyberfreak.com.au

Phone: 1300 2 FREAK