IT SERVICE
Backup, Recovery and Continuity
A backup that reports success every night is not the same as a backup you can restore from. A mailbox created after the job was set up may not be in it. A folder someone moved may have quietly dropped out of scope. We make coverage, retention and restore responsibilities explicit, so you find out now rather than on the day you need it.Clearer backup coverage, restore responsibilities and recovery priorities.
A job reporting success every night tells you the job ran. It does not tell you that what comes back is usable, that it is current enough to matter or that anybody has done it under pressure. We make the covered systems, retention and restore responsibilities explicit, and we will say plainly where a test proved one file rather than a business.
Sound familiar?
- Backup alerts or failed jobs
- Deleted files or mailbox items
- Unclear restore and recovery expectations
What we look after
- Selected Microsoft 365, server and NAS backup services
- Monitoring of listed backup services where included
- Representative, risk-based restore testing
- Deleted-file or mailbox-item restore requests
- Backup and recovery documentation
- Recovery planning and relevant vendor coordination
Who this suits
Useful if nobody can say for sure what's backed up, or if a restore has never been tested. It's also worth doing if jobs are failing, or before a migration, replacement or other significant change.
Clear scope before technical work
We identify the users, systems and data in scope, then pin down retention, administrative access, who monitors the jobs and who is expected to perform a restore. Where there is a gap, we tell you it is a gap rather than reporting a green tick.
From first conversation to a clear next step
- 01
Start with the business need
Tell us what's happening, what feels unclear or what you're planning.
- 02
Understand the connected environment
We look at the people, devices, services, access and outside providers that matter to what you've asked for.
- 03
Agree on a practical way forward
We confirm the right service, who is responsible for what, and the scope, before technical work or a larger change begins.